Refund Policy

Effective Date: 3 Aug 2024

1. Introduction

At EasyConcpt, we strive to provide high-quality educational content and mentoring services. We understand that sometimes, circumstances may require a refund. This Refund Policy outlines the conditions under which we will issue refunds for our services.

2. Refund Eligibility

Refunds are available under the following conditions:

• Courses: If you are not satisfied with a course, you may request a refund within 14 days of purchase, provided you have not completed more than 20% of the course content.
• Mentoring Sessions: If you are not satisfied with a mentoring session, you may request a refund within 24 hours of the session's completion.
• Packages: Refunds for packages that include multiple courses or sessions will be prorated based on the used portion of the package. Unused portions are eligible for a refund within 14 days of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Completed Courses: If more than 20% of the course content has been completed, a refund will not be issued.
• Expired Packages: If the package has expired, no refund will be issued.
• Downloaded Materials: If you have downloaded course materials, a refund will not be issued.
• No-Show for Sessions: If you do not attend a scheduled mentoring session without prior notice, no refund will be issued.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@easyconcpt.com with your purchase details.
2. Provide the reason for your refund request.
3. Our support team will review your request and notify you of the outcome within 5-7 business days.

5. Refund Processing

If your refund request is approved:

• The refund will be processed to the original payment method used for the purchase.
• Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our platform and updating the effective date.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

EasyConcpt
info@easyconcpt.com

Thank you for choosing EasyConcpt. We are committed to providing you with a valuable educational experience and excellent customer service.